Customer Success Manager #PFS860242

Job Overview And Responsibility

We are looking for a Customer Success Manager to join our team in Ho Chi Minh City, Vietnam. Customer Success Managers are part project manager, product expert, and part Sales and are continually focused on helping our customers accelerate their testing journey. As a Customer Success Manager, you will be responsible for the complete post­-sales lifecycle of a portfolio of customers from Onboarding to QBRs, Expansions and renewals. You will play a key role by promoting product adoption and highlighting best practices while continuously creating value for our customers.

If you are passionate about customer success, have a knack for sales and a flare for technology you’ll fit right in!

Key Responsibilities:

• Establish yourself as a trusted advisor with your customer base by sharing insights from your personal experience and exposure to other organizations and providing constant support, best practices, and updated product functionalities
• Gain deep knowledge about your assigned customer’s business needs to drive renewal, expansion, and referral opportunities
• Manage a revenue pipeline while up­-selling and cross­-selling within your book of accounts
• Collaborate with your customers to create a joint success plan focused on achieving their goals and solving their testing challenges
• Monitor customer usage and health; provide recommendations as needed
• Evangelize the Company vision to our customers while simultaneously representing their voice with our Product team to shape the future of our platform.
• Strive to become a subject matter expert on the Company products

Required Skills and Experience

• Minimum 5 years of experience in a customer­-facing role in a SaaS high-­growth environment (Customer Success, Account Management or Strategic Consulting)
• Experience providing constant support on user experience with complex Enterprise accounts
• Experience onboarding customer organizations and maintaining those relationships throughout the customer life cycle
• Experience managing renewal conversations, growing book of accounts, and delivering Customer Success at scale
• Motivated self­-starter who is hungry to learn and can provide examples of how they have achieved results while balancing demanding expectations
• Strong sense of personal accountability and ownership for your assigned account base
• Passion for helping others and seeing your customers succeed
• Exceptional communication and organizational skills

Why Candidate should apply this position

At Company, we bring together self­-starting, open­minded, and talented people while actively promoting a transparent and growth­-enabling working environment.

World­-class products, Lifelong comrades, Experts in various fields, Exceptional teams, & Happy workplace are 5 things we are proud to constantly check off the list for the best place to work. But don’t just take our words for it. Take a better look below!

• Attractive compensation package including achievable Quarterly Performance Bonus (which adds 3 -­ 5 months of salary) and 13th­Month Salary
• 19 Annual leave days and other supportive allowances
• Flexible working time and place together with high-­end working equipment
• A­-class office amenities provided by WeWork service including modern workspace design, in­-house entertainment facilities, and unlimited refreshments & snacks
• Premium healthcare package for you and your loved ones
• A company trip every summer, annual year-­end party, team building activities, and so much more fun are waiting for you!

Prefer if candidate have

• Experience with Selenium, Integrated Development Environment, Software Test Automation, CI/CD is highly desired
• Experience in software quality assurance and testing ­- particularly test automation is a plus.
• Knowledge of DevOps or good understanding of development methodologies is a plus.

Reporting to

CS Director

Interviewing Process

CV & Phone Screening with TA ­> Take­-home Assignment ­> 1st Interview CSM Team ­> Personal Test ­> 2nd Interview with CS Director