Community Director #PFS860240

Job Overview And Responsibility

The Community Director’s focus will be developing the community to be a valuable asset for new and current users who are leveraging the Company platform by driving the creation of support material and knowledge sharing. Ensure positive, active listening and reacting to community feedback and connecting the Product and Marketing teams with these ideas.

The Community Director’s main responsibility is growing the active usage and participation of the Company platform users and attracting the general testing communities:

• Oversees the community platform strategy, roadmap, and success metrics
• Develop the user community via different channels, forums, socials, and external testing groups
• Nurturing the relationship and coordination with the groups of expert users, industry influencers, and thought leaders
• Structure the community experience so that new community members quickly see the products’ value and increase the users’ engagement
• Conduct online and offline events and campaigns by coordinating with domain experts, evangelists, and product team
• Actively manage, evolve the Company Community voice & tone, monitor community health and brand alignment of the community users to the company’s common theme
• Manage our educational program: Company Academy and our new product launch announcements, creating synergies in both those programs and the community
• Leading, Mentoring, and Scaling of Community team members to further grow capability
• Handle community crisis, coordinating with Product and Support team to handle major product’s issues
• Responsible for enabling and delivering the Community function KPIs

Required Skills and Experience

• Passion about being a community and customer advocate. You understand why customer voices are so important and thrive in finding innovative ways to support them
• At least 5 years experience with same positions
• Understanding of the B2B SaaS marketplace, and the confirmed routes to market utilized to reach business customers
• Must be passionate about growing customer communities and engaging customers within them
• Strong project management skills including an ability to manage cross­-functional deliverables in a fast-­paced environment
• Ability to work strategically as a proactive self-­starter with independent decision making, driving rapid work delivery, and having a hands-­on approach
• Fantastic interpersonal skills, a great listener and is extraordinarily empathetic
• An incredibly organized master multitasker

Why Candidate should apply this position

At Company, we bring together self­-starting, open­-minded, and talented people while actively promoting a transparent and growth-­enabling working environment. But don’t just take our words for it. Take a better look below!

• Attractive compensation package including achievable Quarterly Performance Bonus and 13th­Month Salary
• 19 Annual leave days and other supportive allowances
• Flexible working time and place together with high­-end working equipment
• A-class office amenities provided by WeWork service including modern workspace design, ­-in­-house entertainment facilities, and unlimited refreshments & snacks
• Premium healthcare package for you and your loved ones
• A company trip every summer, annual year­end party, team building activities, and so much more fun are waiting for you!

Company is proud to be an equal opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.

Reporting to

VP Marketing

Interviewing Process

CV & Phone Screening with TA -­> 1st Interview with Marketing Director & E­commerce Manager ­-> 2nd Interview with COO/General Director ­-> (Optional) 3rd Interview with VP Of Marketing